Shipping policy
Thank you for shopping with Lucy Jane RICHARDSON. As a dedicated apparel supplier serving global customers, our brand upholds strict order processing and cross-border shipping standards. We strive to ensure every clothing order is thoroughly reviewed, carefully packaged to prevent wrinkles and damage, and delivered accurately and intactly within a standard shipping schedule.
1. Order Processing Time
Every confirmed apparel order will go through quality inspection, product sorting and professional packaging within 1-3 business days after order confirmation, excluding weekends and official public holidays. During large-scale promotional events with heavy order volumes, standard processing schedules may be prolonged. Our team will issue timely email alerts to customers for any notable shipping delays.
2. Shipping Costs and Delivery Timeframes
Shipping fees for all clothing orders are automatically calculated and clearly presented on the checkout page before payment confirmation, ensuring full cost transparency for every purchase.
Estimated delivery times:
Standard Shipping: 15 business days
All quoted delivery periods are reference estimates only. Actual parcel arrival may vary due to courier service backlogs, customs inspection progress, adverse weather conditions, international logistical limitations and regional holiday closures.
3. Shipment Confirmation and Tracking Access
Once your apparel order leaves our warehouse and ships out, you will receive an official shipment confirmation email including exclusive tracking details for your package.
Tracking status and logistics data will generally be updated and accessible for online monitoring within 24-48 hours after the shipping carrier completes parcel collection and system registration.
4. Address Accuracy Liability Exclusion
Customers are required to double-check and confirm the accuracy and completeness of their recipient address during checkout to avoid misdelivery and package return incidents.
Lucy Jane RICHARDSON assumes no liability for parcels misdelivered, undeliverable or returned due to incorrect or incomplete address information provided by customers. Any packages returned because of address errors will be subject to additional reshipping fees borne entirely by the buyer.
5. Lost & Damaged Package Handling Rules
International shipments may incur import duties, customs taxes and clearance fees stipulated by destination authorities. All such additional charges are the sole responsibility of the customer and are not included in product prices or standard shipping fees.
7. Contact Information
If you have any questions or concerns regarding this Shipping Policy and your order logistics status, please contact our dedicated support team via the official details below:
Trade Name: Lucy Jane RICHARDSON
Phone number: +64 20 2781 5489
Email: service@truenova.shop
Physical address: 154 Burgundy Court, Hamilton, WKO 3210, New Zealand